ANSWERS TO YOUR QUESTIONS

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What makes a good photo?
1.) Well lit, natural lighting. Photo should have minimal to no filter on it to ensure we capture the correct coloring of your pet.
2.) Close up, head on and showing neck. This will allow us to get a good crop of your pet's face.
3.) Avoid overhead, blurry or overly filtered photos. These photos may result in a misrepresentation of your pet's coloring.

Choosing the right photo is important! Review all of our Image Guidelines here.

Is my photo good enough to use?

Take your pet photo at eye level with your pet
It works best if the pet is looking away from the camera
Close up pictures,so we can see your pet's unique features
Outdoor natural daylight always results in the best photos
Blurry pictures sadly will not work
Please make sureno ears are out of frame!
We will try our best to enhance your image as much as possible
If you want to have the special art style, the video is better to performance the pets features, our expert designer will catch the special second. Unsure that your photo quality is good enough? Please email sales@vanartic.com and we can help you out.
What are the Canvas dimensions?
 We print on to Five different sized canvas frames. Each frame is gallery-ready and high quality. All canvas frames have a gallery standard depth of 1.25" thickness.

The frame sizes are:
A4 8" x 12" 210×297mm
A3 16" x 11" 297×420mm
A2 22" x 16" 594×420mm
A1 22" x 32" 841×594mm
A0 45" x 30" 1189×841mm
Other size could be customized, Just feel free to ask us.
Can I have the color of the frames?
Our designer choose the Frames color, as they are more professional to make sure you have the best artwork
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Payment Information

WHAT PAYMENT METHODS ARE ACCEPTED?
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IS BUYING ON-LINE SAFE?
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Orders and Returns

HOW DO I PLACE AN ORDER?
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DO I NEED AN ACCOUNT TO PLACE AN ORDER?
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WHO SHOULD I TO CONTACT IF I HAVE ANY QUERIES?
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HOW CAN I CANCEL OR CHANGE MY ORDER?
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HOW DO I TRACK MY ORDER?
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